Front Desk Representative

Lifepoint Health • Las Cruces, NM

8h • Onsite

About The Position

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. The organization is driven by a profound commitment to prioritize employee well-being to enable exceptional patient care. As a Front Desk Representative, you will join a team dedicated to making communities healthier®. This role offers a meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those served. Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces, NM. It is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. Lifepoint Health is a leader in community-based care, driven by a mission of Making Communities Healthier. Its diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers, and post-acute care facilities. The company believes that success is achieved through talented people and aims to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. They are committed to promoting healing, providing hope, preserving dignity, and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers, and team members they serve.

Requirements

• High school diploma or equivalent (required).
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.

Nice To Haves

• Knowledge of insurance/medical terms and policies preferred but not required.

Responsibilities

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system
• Enter demographics and scan patient information into EMR and properly log patient into system
• Verify patient demographic and insurance information, updating as needed
• Collect patient payments
• Answer and respond to inquiries, forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
• Maintain accurate accounting of cash drawer during shift
• Call patients to follow up on their visit to MAUC, as needed
• Maintain cleanliness and functionality of office, particularly lobby and registration area
• Performs other duties as required

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED