Front Desk Representative
Theodore Roosevelt Medora Foundation•Medora, ND
•Onsite
About The Position
As a member of the lodging team, a Front Desk Representative will operate the hotel/motel front desk and assist guests with inquiries.
Requirements
- Excellent verbal communication skills.
- Provide consistent, excellent customer service.
- Reliable, on time, and ready for every shift.
- Ability to stand for extended periods of time.
- Previous Front Desk experience desirable.
- Must be able to operate PMS system, or willing to learn.
- Must possess math skills sufficient to make changes for customers quickly and accurately.
- Must be fluent in English, bilingual a plus.
Responsibilities
- Efficiently manages the operations of the front desk, ensuring minimal time for check-in and checkout
- Warmly and professionally welcomes all guests
- Directs guests to appropriate hotel staff for assistance with questions and special requests
- Handle guest issues as they arise
- Treats requests with professionalism, tact, and courteous manner
- Ensures prompt delivery of final bills to guests
- Ensures lobby and shared areas are kept neat and orderly
- Maintains knowledge of Medora, Hotel Rooms, Hotel Policies and is able to assist guests in making reservations or providing recommendations
Benefits
- Competitive wages with great opportunities for overtime work
- Affordable company provided housing on-site
- Employee meals provided at low cost in employee dining room
- Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
