Front Desk Receptionist (Bilingual Tagalog) - Mira Mesa Blvd.

OPSAM HEALTH•San Diego, CA

104d•$21 - $24•Onsite

About The Position

The Front Desk Representative serves as the first point of contact for patients and visitors at our Federally Qualified Health Center (FQHC). This role is critical to creating a welcoming environment, ensuring efficient patient flow, and supporting clinic operations while maintaining compliance with federal, state, and FQHC regulations. The ideal candidate will possess excellent customer service skills, a detail-oriented approach, and the ability to handle sensitive information with confidentiality and professionalism.

Requirements

High school diploma or equivalent required; some college preferred.
Previous experience in a medical office, clinic, or customer service setting required.
Excellent interpersonal and communication skills.
Strong organizational and multitasking abilities.
Proficient in Microsoft Office and electronic health record (EHR) systems; experience with eClinicalWorks or similar is preferred.
Ability to maintain confidentiality and handle sensitive information professionally.
Ability to sit or stand for extended periods.
Ability to lift or move up to 15lbs. occasionally.

Nice To Haves

Experience working in an FQHC or community health setting is a plus.
Bilingual in English and Tagalog strongly preferred.

Responsibilities

Greet patients, visitors, and staff in a friendly and professional manner.
Assist patients with check-in and check-out processes.
Provide information about clinic services, hours, and policies.
Answer incoming phone calls, route calls appropriately, and take messages.
Assist non-English-speaking patients by coordinating with interpreters as needed.
Schedule, reschedule, and confirm patient appointments.
Manage daily appointment logs and communicate changes to clinical staff.
Ensure accurate entry of patient demographic and insurance information.
Maintain organized patient records and ensure proper documentation.
Verify insurance eligibility and assist patients with completion of forms.
Collect and process front desk copays, ensuring accurate daily deposits and meticulous financial record-keeping.
Coordinate with billing and medical records departments as needed.
Adhere to all HIPAA and FQHC confidentiality requirements.
Follow established protocols for patient identification and consent.
Assist with quality improvement initiatives, including patient satisfaction surveys.
Communicate effectively with clinical and administrative staff to ensure smooth clinic operations.
Assist in maintaining a clean and organized front desk and waiting area.
Support special projects, community outreach, or clinic events as needed.