Front Desk Representative

Refocus Eye Health•Bloomfield, CT

16d•Onsite

About The Position

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience. Why Join ReFocus? Career Development & Growth Opportunities: At ReFocus, we are committed to helping you build a long-term career in ophthalmology—whether you’re an experienced technician or brand new to the field. Certification Support & Reimbursement: We fully support your professional development and will reimburse the cost of approved ophthalmic certifications , including COA, COT, and COMT . We also provide study resources, mentorship, and paid time for testing when applicable. No Experience? We Will Train You: If you are new to ophthalmology but eager to learn, we offer comprehensive on-the-job training , hands-on skill development, and ongoing coaching to help you grow quickly and confidently into the technician role. Clear Career Pathways: ReFocus offers multiple career paths so you can shape a future that matches your interests and strengths. Technicians can advance within the Clinical Tech track or explore roles across other job families, including: Front Desk Representative Surgical Coordinator Practice Operations People Ops, Revenue Cycle, and other support functions. We are dedicated to investing in your growth and ensuring you have the support, tools, and opportunities to thrive at ReFocus. Your Impact: Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records. Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

Requirements

Reliability, a positive attitude, and excellent teamwork skills
Strong communication and interpersonal abilities
Proficiency in data entry and computer skills
Ability to thrive in a fast-paced environment
Exceptional customer service skills
Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures
Must hold a high school diploma or equivalent

Nice To Haves

Prior experience in ophthalmology
Familiarity with Electronic Medical Records (EMR)

Responsibilities

Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion
Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly
Answer calls, manage messages, verify patient information, and maintain accurate records
Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting
Address patient concerns, escalate issues as needed, and ensure a positive experience
Work seamlessly with providers, clinical and administrative staff, and external partners