FRONT DESK REPRESENTATIVE

Golden Entertainment • Las Vegas, NV

2d • Onsite

About The Position

As Guest Service Representative, you have an important role in maintaining guest satisfaction. You are responsible for checking in guests and collecting payment for front desk transactions.

Requirements

• 6 months experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
• Strong guest service abilities
• Proven experience providing high level of guest service
• Ability to access and input information using a moderately complex computer system
• Experience with 10-key touch proficiency preferred
• At least 18 years of age
• High school diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Nice To Haves

• Experience with 10-key touch proficiency preferred

Responsibilities

• Assign guests rooms in accordance with current policies and procedures
• Manage cash flow in assigned bank and performs account postings
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operations
• Process guest accounts upon check-out in an efficient and accurate manner
• Handle all special requests and complaints until guest is completely satisfied
• Assist other departments with requirements they may have pertinent to hotel guests
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees