Front Desk Representative

Aran Eye Associates • Coral Gables, FL

2d

About The Position

Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.

Requirements

• One to two years of Customer Service experience
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Ability to handle and diffuse patient complaints and disagreements
• Exceptional communication and interpersonal skills
• Experience navigating Electronic Medical Records and Outlook

Nice To Haves

• Bilingual (English / Spanish)

Responsibilities

• Perform check in and check out tasks, as well as insurance verification in one or more of the following areas:
• Greet and check in patients and other visitors arriving for appointments
• Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information
• Coordinate with patients regarding their insurance benefits and medical provider program
• Collect co-payments/balances upfront
• Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit
• Obtain, verify, and enter patient and their provider’s information into EMR ensuring the accuracy of all entries
• Scan paperwork to EMR
• Complete end-of-day closing duties
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
• Complete check out procedures at end of patient visit
• Make follow-up appointments using scheduling protocol and forcing power protocol
• Post charges and keep the posting of capitations up to date
• Fax visit notes to the PCP or referral physician
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
• Scan all supporting documentation into the patient’s chart
• Verify insurance coverage(s) at least one day in advance
• Request and obtain authorizations and referrals
• Scan to PDF and upload verified documents to each assigned location
• Assist with overflow of incoming calls
• Communicate with patients regarding copays, deductibles, and other fees
• Cancel and/or reschedule appointments for terminated insurances
• Verify and correct if needed PCP and Marketing Plan fields
• Cross train to cover other Front Desk positions as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees