Front Desk Representative - MGM Springfield

MGM Resorts International • Springfield, MA

2d • $19 • Onsite

About The Position

As a Front Desk Representative at MGM Springfield, you’ll bring your proven guest service experience to the forefront—confidently managing arrivals, departures, and complex guest needs in a high‑volume resort environment. You’ll own the guest journey end to end, using your expertise to resolve challenges, anticipate needs, and create elevated, memorable stays.

Requirements

• High School Diploma, GED or equivalent
• 6+ Months of Prior Relevant Cash handling experience is preferred
• 1+ Years of Prior Relevant Face to face guest service experience is preferred
• Able and willing to work a Part-Time schedule consisting of Monday, Wednesday, and Thursday from 2pm-10:45pm to include holidays

Nice To Haves

• Experience in a similar resort setting is preferred

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish

Benefits

• Company uniform issued with free dry cleaning offered onsite
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED