Front Desk Representative

Arrowhead Orthopaedics•Rancho Cucamonga, CA

62d

About The Position

The Front Desk Representative serves as the first point of contact for patients and visitors in a medical office or clinic. This role is responsible for greeting patients, managing front desk operations, handling phone calls, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. The Front Desk Representative ensures an efficient, welcoming, and professional environment to support patient care and clinic operations.

Requirements

Minimum: High school diploma or equivalent
Minimum: One year of experience in a medical or customer service setting
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Ability to multi-task and remain calm under pressure
Detail-oriented and organized
Dependable, punctual, and professional
Ability to work independently and collaboratively in a team setting

Nice To Haves

Knowledge of medical terminology, insurance plans, and HIPAA compliance.
Proficient in electronic medical record systems
Bilingual skills a plus

Responsibilities

Greet and check in patients in a friendly, professional manner.
Answer multi-line phones, direct calls, or take accurate messages.
Schedule, confirm, and cancel patient appointments using EMR system.
Verify patient insurance coverage and eligibility prior to appointments.
Collect co-pays, balances, and other patient payments, issue receipts.
Ensure all necessary forms and documentation are completed before patient visits.
Maintain confidentiality and compliance with HIPAA regulations.
Update patient information and input accurate data into electronic systems.
Handle patient inquiries, complaints, or direct them to appropriate staff.
Coordinate with clinic staff to ensure timely patient flow.
Maintain a clean, organized, and professional front office area.
Perform administrative duties such as filing, faxing, copying, and mailing.
Assist with other office duties as required by management.