Front Desk Representative - The Cosmopolitan

MGM Resorts International

1d • Onsite

About The Position

As a Front Desk Representative at The Cosmopolitan, you are the first point of connection for guests, delivering a warm welcome, anticipating individual needs, and crafting personalized experiences that transform each stay into an unforgettable memory. MGM Resorts International aims to entertain and provide an unforgettable escape, fostering a collaborative environment where diverse teams of world-class talent can thrive and experience unlimited growth. The company is committed to diversity and inclusion, leveraging differences to achieve best-in-class experiences and build stronger ties with employees, guests, suppliers, and community partners.

Requirements

• High School Diploma, GED or equivalent required
• 1+ Years of Prior Relevant Experience
• Work varied shifts, to include weekends and holidays required

Nice To Haves

• Face-to-face guest service experience as a Front Desk or Concierge preferred

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees