Front Desk Representative

Advantia Health•Arlington, VA

7d•$21 - $22•Onsite

About The Position

Physicians & Midwives (P&M) is seeking a full-time Front Desk Representative for our Arlington location! This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. P&M has 5 office locations in Northern Virginia (Alexandria, N. Arlington, Mt. Vernon, Kingstowne, and Woodbridge). The Front Desk Representative will assist with other positions on an as needed basis.

Requirements

High school diploma or GED required
Minimum two (2) years of experience in a medical/clinical office
Ability to travel between practice locations as needed

Nice To Haves

Associate's degree preferred

Responsibilities

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients and visitors in person or on the telephone; serves as the first touchpoint between the patient and the practice.
Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.