Front Desk Representative
About The Position
Are you passionate about providing excellent customer service? Do you have strong computer skills and a sharp attention to detail? If so, we’d love to have you apply for our Front Desk Representative position. As a Front Desk Representative, you will be the first point of contact for patients, clients, and visitors at our primary reference lab. Your role will be critical in delivering outstanding service and supporting the smooth operation of our facility. We’re looking for someone who thrives in a fast-paced environment and is dedicated to ensuring a positive experience for everyone who walks through our doors.
Requirements
- High school diploma or equivalent
- Previous customer service experience
- Understanding of various computer programs and basic keyboard skills
- Strong attention to detail and accuracy in data entry and financial transactions
- Excellent communication and interpersonal skills
- Proficiency in using office equipment such as computers, printers, and phones
- Ability to sit or stand for long periods while working at the desk or assisting patients.
- Occasional lifting of small items (up to 10-15 lbs).
- Frequent use of a keyboard and mouse for data entry.
- Moving around the office or laboratory to assist visitors and retrieve documents.
- Ability to speak clearly and hear effectively when interacting with others.
- Occasional bending or reaching for files or supplies.
Nice To Haves
- Strong preference for candidates with a consistent employment history and minimal career gaps
Responsibilities
- Use of on-line Patient Registration to accurately register patients
- Use of the Laboratory Information System (LIS) to look up and print patient orders
- Accurately make change and manage $200 cash drawer
- Perform data entry and accurately track patient payments
- Understand other departments and how they interact with the operations of the organization
- Participate in Quality Assurance Monitors
- Follow all established I.Q. protocols
- Take Customer Service phone calls and follow up of patient and client requests
- Filing, use of copy machine, phone system and calculator as needed
- Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality
- Perform other work related duties as assigned
Benefits
- Medical, Dental, Vision with In-Network & Custom Network discounts
- 401(K) with discretionary employer match
- Paid Time Off
- Free clinical diagnostic laboratory testing performed in house
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
