Front Desk Receptionist

Rothman Orthopaedics-posted 3 months ago
$15 - $22/Yr
Full-time • Entry Level
Hillsborough Township, NJ
1,001-5,000 employees
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Rothman Orthopaedics is looking for a Front Desk Receptionist to join our Hamilton team! The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. If you are qualified for and interested in this role, please apply. Office Hours: Mon - Fri: 7:30am - 4:30pm. Schedule: will work 5 days of 8hr shifts totaling 40 hrs/wk.

  • Greets patients and visitors in a prompt, courteous, and helpful manner.
  • Checks in patients, verifies and updates demographic and insurance information in eCW.
  • Updates the eCW system on patients’ arrival and records referral information.
  • Utilizes eCW to enter the copayment and notes to the Business Office.
  • Checks out and makes appointments for follow-up patients' office schedules.
  • Answers telephone in an amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.
  • Assists patients with ambulatory difficulties.
  • Screens visitors and responds to routine requests for information.
  • Collects applicable insurance co-pay information and referrals.
  • Batches out and balances end-of-day payments.
  • Assists other front desk personnel in situations with irate patients.
  • Maintains work area and lobby in a neat and orderly manner.
  • Re-supplies front desk for the day.
  • Prepares all work for the next business day in eCW.
  • Prints out all related paperwork for patients’ appointments with the physician.
  • Attends meetings as required.
  • Works in conjunction with Patient Responsible team to collect past due balances.
  • Exemplifies the desired culture and philosophies of the organization.
  • High School Diploma or GED minimum education requirement.
  • Minimum of one (1) year’s experience in medical office environment.
  • Knowledge of business office procedures & medical terminology (preferred).
  • Computer skills including, but not limited to, MS Office.
  • Competitive pay
  • Comprehensive health and dental benefits
  • Tuition reimbursement
  • Paid time off
  • Retirement savings plans
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