Front Desk Receptionist

Miracle Ear • Madison, WI

394d • $35,360 - $39,520

About The Position

The Front Desk Receptionist at Miracle-Ear plays a crucial role in providing exceptional customer service and ensuring a smooth patient experience. This full-time position involves greeting patients, scheduling appointments, managing patient records, and handling financial transactions, all while contributing to the marketing efforts of the company.

Requirements

• Must be detail oriented and must demonstrate strong interpersonal communication skills, especially on the phone.
• High School Diploma is required.
• Telemarketing, prospecting and retail experience is preferred.

Nice To Haves

• Experience in customer service, office management, or as a receptionist.

Responsibilities

• Greet each patient and potential patient in a positive, engaging and professional manner.
• Recognize opportunities and ask appropriate needs-based questions to provide extraordinary customer service in order to create patient loyalty.
• Schedule and confirm appointments while coordinating with the Specialist's schedule according to guidelines.
• Ensure the smooth and efficient flow of patient care through the use of customer service skills and must be adept at word processing and database management skills.
• Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance contract information.
• Balance accounts daily and monthly.
• Participate in all marketing efforts to include outbound phone calls to patients, mail recall letters, distribute patient comment cards, etc.
• Ensure the reception and waiting areas are well maintained.

Benefits

• $500 sign on bonus paid at 90 days
• Performance based incentives
• Bonus Pay
• Paid Holidays
• Paid Vacations
• Paid Personal Days
• Company 401K plan
• Health Insurance is Available with a company match
• HSA
• Dental insurance
• Vision insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED