Front Desk Receptionist

High Country Community Health-posted 3 months ago

Connelly Springs, NC

51-100 employees

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The position involves various administrative duties in a medical setting, primarily focused on patient check-in and scheduling. Responsibilities include verifying patient demographics, scanning insurance cards, updating paperwork, and ensuring proper documentation for financial assistance applicants. The role also requires capturing patient images, distributing questionnaires, answering phones, scheduling appointments, and collecting payments. The individual must maintain daily workflow and perform check-out duties when necessary.

Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit
Scan Insurance card and link insurance in patient’s chart
Update new paperwork yearly
Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification
Capture picture of the patient if not already done
Distribute patient questionnaires when necessary
Answer telephones courteously and send patient messages to appropriate staff
Schedule appointments
Call and remind patients of their upcoming appointments
Collect co-pays, deductibles and outstanding balances on patient accounts
Post co-pays and SFS payments as pre-payments
Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins
Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit
Scan paper documents into patients chart when completed
Must be able to perform check out duties as well on days covering both positions
Ensure daily workflow is maintained
Other duties as assigned

High school diploma
Minimum one year of experience in a medical setting, preferably in a scheduling role
Proficient medical terminology skills

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