Front Desk Receptionist

WEST SIDE FED SR.SUP-posted 2 months ago

New York, NY

251-500 employees

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The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐income older persons, many of whom live with mental illness and/or have experienced homelessness. Under the supervision of the administrator, the front desk staff is responsible for providing a range of services and supervision to residents with the goal of enabling residents to live as safely and independently as possible. Additionally, the front desk staff will work to maintain an environment of respect and compassion, which enhances the dignity of the residents, staff, and visitors.

Monitor the well-being of residents, including monitoring residents entering and leaving the building and responding to dangerous behaviors.
Respond to emergency calls from resident rooms and relay requests to appropriate staff.
Assist residents in obtaining needed services, including requests for building management and/or social services.
Record and refer all requests for building repairs or services to appropriate staff.
Monitor all persons entering or leaving the building, including maintaining a sign-in/out log for guests, vendors, and aides.
Exercise authority to refuse entry to the building based on guidelines and/or instructions.
Monitor alarms and investigate disturbances.
Notify supervisor and/or manager of emergency situations according to building protocol.
Communicate emergency information clearly to authorities, tenants, and other staff.
Perform building safety rounds as directed.
Answer the facility telephone in a courteous and professional manner.
Maintain a daily log of activities, occurrences, and observations.
Write clear and accurate reports of incidents and actions taken.
Ensure the front sidewalk is free of ice, snow, and dangerous obstructions.
Work as a member of a team to establish and maintain high levels of care and respect for residents.
Share information about resident progress, needs, and problems with other staff in accordance with confidentiality policy.
Attend training sessions and conferences as required.
Implement emergency procedures as necessary.
Submit all required reports in a complete and timely manner.
Assist with other duties as directed.

High School Diploma, or equivalent, required.
Able to work in a multicultural and diverse environment.
Able to perform job responsibilities.
Able to speak, read, and write English.
Experience working with dependent persons.

Higher education preferred.

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