Front Desk Receptionist

Best Western Hotels & Resorts-posted about 1 year ago

Full-time • Entry Level

Onsite • Del Rio, TX

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The Front Desk Receptionist at Best Western Inn of Del Rio is responsible for being the first point of contact for guests, ensuring exceptional customer service and a welcoming atmosphere. This role includes managing reservations, addressing guest inquiries, and facilitating smooth check-in and check-out processes while adhering to the hotel's standards.

Greet guests warmly upon arrival and departure.
Assist guests with check-in and check-out processes efficiently.
Address and resolve guest concerns or complaints promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Manage room reservations, cancellations, and modifications using the property management system.
Answer telephone calls and emails, responding to inquiries and directing them appropriately.
Maintain accurate guest records and ensure confidentiality of guest information.
Process payments, issue room keys, and maintain proper documentation.
Balance the cash drawer and complete daily financial reports.
Monitor and update room availability to maximize occupancy rates.

Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to handle multiple tasks and work in a fast-paced environment.
Familiarity with property management systems is a plus.
Basic math skills for handling cash and financial reports.

Previous experience in a hotel or customer service role.
Bilingual abilities to assist a diverse clientele.

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