Cape Coral ENT Center-posted about 1 year ago
$33,280 - $35,360/Yr
Full-time • Entry Level
Cape Coral, FL

The Front Desk Receptionist plays a crucial role in providing excellent customer service and administrative support in a medical office setting. This position involves greeting patients, managing appointments, and maintaining patient records while ensuring compliance with HIPAA regulations. The receptionist is the first point of contact for patients and visitors, making professionalism and effective communication essential.

  • Greet and welcome patients and visitors in a friendly and professional manner
  • Answer phone calls and direct them to the appropriate department or individual
  • Schedule appointments for patients using medical scheduling systems
  • Maintain patient records and ensure confidentiality in accordance with HIPAA regulations
  • Assist with medical records management, including filing, organizing, and retrieving documents
  • Provide administrative support to the medical office, such as data entry, faxing, and scanning
  • Collaborate with the front desk team to ensure smooth operations and excellent customer service
  • Handle patient inquiries and provide accurate information about services and procedures
  • Previous experience as a medical check-in receptionist or in a similar role is preferred
  • Proficiency in using office software and electronic medical record systems (e.g., Modmed)
  • Knowledge of medical office procedures and terminology is a plus
  • Strong organizational skills with attention to detail
  • Excellent communication and interpersonal skills to interact with patients and staff effectively
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Disability insurance
  • Life insurance
  • Paid time off
  • Retirement plan
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