Front Desk Receptionist

Gem Neurology Medical Group • Clinton, TN

388d • $33,280 - $39,520

About The Position

The Receptionist position at GEM Neurology PLLC is a part-time role focused on providing excellent customer service and administrative support in a medical office setting. The receptionist will be the first point of contact for patients, ensuring a welcoming atmosphere and smooth operations. This role offers opportunities for career growth within the organization.

Requirements

• High school diploma or equivalent required.
• Prior experience in a medical office is preferred but not required.
• Strong communication skills and a friendly, professional demeanor.
• Proficiency with office technology, including phone systems, faxing, and scanning.
• Comfort with Electronic Medical Records (EMR) systems.

Nice To Haves

• Customer service experience (1 year preferred).

Responsibilities

• Warmly greet patients and caregivers, ensuring a welcoming experience.
• Manage check-ins and check-outs, process co-payments, and update insurance information.
• Schedule appointments and follow-ups, and address patient inquiries over the phone.
• Respond to patient and caregiver emails promptly and professionally.
• Request and organize medical records.
• Confirm appointments and send reminders to patients.
• Fax and scan documents, including imaging and lab orders.
• Assist in Patient Portal Management: Guide patients on accessing and using the patient portal to schedule appointments, request records, or view test results.
• Maintain Front Office Cleanliness: Ensure the reception area is tidy and organized to promote a professional environment.
• Handle Incoming Mail and Faxes: Sort and distribute mail and faxes to the appropriate staff or providers promptly.

Benefits

• Paid time off (12 days annually)
• Paid holidays (6 holidays)
• Paid sick leave (2 days per year)
• Performance-based annual bonuses
• Maternity leave (up to 12 weeks unpaid)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED