Front Desk Receptionist

PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLC•Cumberland, MD

5h•Onsite

About The Position

The Front Desk Receptionist plays a key role in delivering high‑quality service to patients, physicians, staff, and visitors. We are seeking a candidate with strong organizational and administrative abilities, along with a polished, professional demeanor. The ideal individual communicates clearly, works well with others, and maintains composure while managing multiple tasks in a fast‑paced environment.

Requirements

1-3 years’ Experience at a healthcare facility in a Medical Receptionist or Front desk role preferred.
Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).
Attention to detail with the ability to multi-task.
Strong organizational, administrative, and planning skills.
Ability to use discretion while working with sensitive information.
Excellent documentation, communication, and IT skills.
Passionate about the Patient Experience
Associates degree preferred

Responsibilities

Greet and attend to patient needs in person and over the phone.
Professionally assist doctors, staff, visitors, and patients.
Answer all phone calls in a professional and courteous manner.
Perform all clerical duties in relation to providing operational support to the office
Perform all duties within HIPAA regulations.
Maintain confidentiality of all doctor, staff, and patient information.
Schedule appointments between doctors and patients.
Liaise between insurance providers, patients, and physicians.
Assist with Community Education and or Marketing projects for the office
Provide direct Administrative assistance to the Practice Manager
Actively speak up and provide patient safety and patient experience recommendations
Adhere to company-wide policy and procedures.
Other duties will be assigned and required as office will grow with patient volume