Front Desk Receptionist

Armed Services YMCA of The U S A•San Diego, CA

3d•$24•Onsite

About The Position

The Front Desk Receptionist serves as the first point of contact for families, visitors, and community members. This role is responsible for managing administrative and operational needs, including front desk communications, mail sorting, in-kind donations, and administrative tasks that support daily office operations.

Requirements

High school diploma and one years’ experience in administrative duties or working in a similar or related capacity for a nonprofit organization.
General knowledge of nonprofit organizational practices.
A professional demeanor with an aptitude for analytical thinking and problem-solving.
Responsible, well organized, and demonstrate initiative.
Strong proficiency in Windows, Excel, Microsoft Word, Publisher, Social Media, contact management programs, etc.
Must be accurate and detail-oriented, possess strong organizational and time management skills, and can juggle multiple priorities in a complex and fast-paced environment.
Ability to work under pressure with tight deadlines.
Ability to work independently and collaboratively.
Must have excellent customer service skills.
Excellent verbal, written, interpersonal, and organizational skills.
Proven track record of success.
Must have reliable transportation, a valid California driver’s license, and a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the organization’s insurance carrier standards.

Nice To Haves

A.A. degree from an accredited university or college and five or more years of experience in a position requiring similar skill sets. Experience in military service programs and management is highly desirable.
Bilingual skills
Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify for consideration for this position.

Responsibilities

Greet families, visitors, and guests in person with a professional and friendly demeanor
Serve as a reliable source of information for families who walk in or call the office
Direct inquiries to the appropriate staff or departments as needed
Maintain and send birthday and anniversary announcements via email and Kudoboard
Ensure announcements are accurate, timely, and consistent with organizational standards
Receive and sort all incoming mail
Manage incoming donations, including logging, securing, and forwarding them according to organizational procedures
Communicate donation information to relevant staff when necessary
Answer and route incoming phone calls in a courteous and efficient manner
Monitor and respond to emails sent to [email protected], ensuring timely follow-up or proper routing
Check and manage voicemail messages daily, forwarding or responding as appropriate
Maintain all common areas
Support general office operations and assist administrative staff as needed