Front Desk Receptionist (Bilingual - Spanish)

New York Psychotherapy and Counseling Center•New York, NY

4h•$19 - $23

About The Position

About NYPCC New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact. Why Work at NYPCC: We Pay Down Your Student Loans! Productivity Bonus Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Company Match! Continuing Education Opportunities Available Professional Development through NYPCC Academy Amazing Workplace Culture NYPCC Health and Wellness Events

Requirements

Must be Bilingual in English and Spanish
High School Diploma or equivalent is required
1 to 2 years of reception experience in a fast paced office, preferably in medical or community mental health office, is required
Must be proficient in MS Office (Outlook, Word, and Excel)
Must have the ability to learn new software
Possesses the personality and demeanor to work with difficult clients
Must be detail-oriented and have the ability to multi-task
Must be a team player
Thrives under pressure in an outpatient client environment
1 form of picture ID (non-expired)
Unexpired passport: OR
Driver’s License AND Social Security Card; OR
State ID Card AND Social Security Card

Responsibilities

General office responsibilities (answer phones/take messages, scan, fax and copy, etc.)
Schedule appointments
Greet/direct clients and visitors upon arrival
Check clients in and out on electronic health record system
File documents in patient charts
Coordinate drop-offs and pickups of transportation services
Provide support to the clinical team and chart maintenance
Maintain confidentiality and comply with HIPPA regulations
Perform other related duties as assigned by the Office Manager and Program Administrator