Front Desk Receptionist

Precision Healthcare Specialists • Bonita Springs, FL

4h • Onsite

About The Position

The Front Desk Receptionist is the first point of contact for patients at our PET Imaging Department. This role is critical to delivering an exceptional patient experience while ensuring efficient front-office operations. The ideal candidate is professional, compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.

Requirements

• High school diploma or equivalent (required)
• Previous experience in a medical front desk, imaging center, or healthcare setting (preferred)
• Knowledge of medical terminology and insurance basics (preferred)
• Proficiency with EMR systems and basic computer applications
• Strong communication and customer service skills
• Ability to multitask, prioritize, and work efficiently under pressure
• Bilingual skills are a plus (Spanish preferred, if applicable)
• Excellent interpersonal and patient-service skills
• Strong attention to detail and organizational abilities
• Professional demeanor with a compassionate approach
• Reliable, punctual, and team-oriented
• Ability to handle sensitive situations with empathy and discretion

Nice To Haves

• Previous experience in a medical front desk, imaging center, or healthcare setting (preferred)
• Knowledge of medical terminology and insurance basics (preferred)
• Bilingual skills are a plus (Spanish preferred, if applicable)

Responsibilities

• Greet patients and visitors warmly and professionally upon arrival
• Check patients in and out accurately and efficiently
• Verify patient demographics, insurance information, and identification
• Collect co-payments, deductibles, and outstanding balances
• Provide clear instructions regarding appointments, paperwork, and preparation
• Schedule, confirm, and reschedule PET imaging appointments
• Answer incoming calls and route messages appropriately
• Communicate effectively with patients regarding appointment reminders, preparation instructions, and follow-ups
• Coordinate with technologists and clinical staff to ensure smooth patient flow
• Maintain accurate patient records in the EMR system
• Scan, upload, and organize patient documentation
• Ensure HIPAA compliance and patient confidentiality at all times
• Maintain a clean, organized, and welcoming front desk area
• Verify insurance eligibility and authorizations as needed
• Obtain and review referrals, orders, and required documentation
• Flag missing or incomplete paperwork prior to appointments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED