Front Desk Receptionist

Arcadia Counseling•Lehi, UT

1d•Onsite

About The Position

Arcadia Counseling in Lehi is seeking a full time receptionist to work 7:30am to 4:00pm, Monday to Thursday and Fridays from 7:30am to 1:00pm. In this role, you will perform various administrative and clerical tasks at our front desk and serve as the first point of contact for our customers. Your duties will primarily involve providing administrative support to our therapists and clients, which includes answering phone calls, responding to emails and texts, onboarding customers, and handling billing. To be successful in this position, you should have a friendly demeanor, as customer service is a key aspect of the role. You must be able to manage emergencies promptly and effectively while also streamlining office operations. Multitasking and stress management skills are essential for success in this position. Ultimately, your responsibilities as a receptionist will include ensuring that the front desk welcomes guests warmly and executes all administrative tasks to the highest standards.

Requirements

Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency with computers, websites, technology
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills, with an eye for detail
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Nice To Haves

Experience in the Mental Health Industry
Experience with SimplePractice
Experience with Insurance Billing
Experience with Credentialing

Responsibilities

Greet and welcome therapists and clients as soon as they arrive at the office
Communicate promptly with therapists and clients through phone calls, texts, and emails
Manage therapist calendars, schedule clients, onboard new customers, and verify insurance benefits
Provide basic and accurate information in-person and via phone/text
Update and maintain accurate client information in our company platform
Ensure the reception area is tidy and presentable, with all necessary supplies