Serenity Mental Health Centers-posted 2 days ago
Part-time • Entry Level
Nocatee, FL
101-250 employees

As a Receptionist (Patient Experience Coordinator), you’ll be the first point of contact for our patients — the person who sets the tone and makes people feel at ease. This role is perfect for someone with strong customer service skills who wants to do work that matters. No healthcare experience? No problem. If you’ve worked in hospitality, retail, or any fast-paced service role, you already have the foundation — we’ll teach you the rest.

  • Greet every patient with warmth and professionalism
  • Manage check-in/check-out, verify info, and assist with forms
  • Answer phones and emails with clarity, kindness, and accuracy
  • Schedule and confirm appointments
  • Keep front desk area clean, calm, and welcoming
  • Use digital tools and office systems efficiently
  • Support teammates and adapt as needs shift
  • A people-first attitude with great communication skills
  • Ability to multitask and stay calm under pressure
  • Comfort using email, calendars, and scheduling systems
  • A willingness to learn healthcare protocols and privacy practices
  • 1+ year of customer-facing experience (retail, hospitality, etc.)
  • High School Diploma or GED
  • Time Off That Matters: 10 PTO days (15 after year 1) + 10 paid holidays
  • Great Benefits: 90% covered health, dental & vision insurance
  • Future-Focused: 401k + internal growth opportunities
  • Referral Bonuses: Get rewarded for bringing great people into the team
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