Front Desk Receptionist - Part Time - Bilingual Spanish

National Vision•West Covina, CA

23h•Onsite

About The Position

America's Best, part of National Vision, is one of the largest optical retailers in the United States with over 1,000 stores. Each location offers both eyewear and eye care services. National Vision aims to make quality eye care and eyewear affordable and accessible. As the primary point of contact, Receptionists are responsible for warmly greeting and welcoming customers upon their arrival. They maintain organized patient records and ensure the smooth flow of patient schedules, acting as a crucial support for store operations. The role involves providing prompt and courteous service to customers, whether in person or over the phone.

Requirements

Fluent in reading and speaking both English and Spanish.
Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent.

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.