Front Desk Receptionist

Equinox Inc•City of Albany, NY

just now

About The Position

Equinox is a non-profit human services organization in the Capital Region. For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence. Position Summary: The Front Desk Receptionist is responsible for greeting, welcoming, and directing visitors and consumers in a professional manner; providing scheduling support to the clinical and records room staff; answering and routing phone calls in a courteous manner and other day-to-day operations to run the front desk professionally and efficiently.

Requirements

Able to sit for long periods of time
Occasional lifting of 20 lbs.
High School Diploma or equivalent.
Demonstrates great customer service skills and phone etiquette.
Knowledge of general office procedures.

Nice To Haves

Experience with diverse populations

Responsibilities

Greet and direct clients, visitors, and staff in a professional, courteous manner in person or on the telephone; answering or referring inquiries.
Receive, screen, and route all telephone calls or walk-ins, taking accurate messages and giving referral/general information, as appropriate.
Checks in walk-ins for Counseling Center, provides appropriate paperwork and information to complete paperwork, documents walk-in data.
Check phone messages daily.
Maintain scheduling systems for clinical staff, including making reminder calls.
Contacts clients to cancel appointments when counselor is out.
Verify insurance eligibility and maintain proper documentation, including scanning identification and insurance card.
Collect co-payments and fees from and provide receipt to consumers/clients.
Maintain proper documentation and secure monies received.
Distribute bus tokens and verify client eligibility.
Update client demographics and notify staff of any changes in client contact information.
Provide appropriate documentation and admission process for potential clients who may either call in or walk in.
Input new client information by referral or direct input.
Maintain log of all daily check-in and group sign-in sheets.
Accepts deliveries from vendors and contacts appropriate programs.
Ability to work independently.
Complete other duties as assigned.