Front Desk/Receptionist

BODYROK Atlanta•Atlanta, GA

7d•$10•Onsite

About The Position

BODYROK offers high intensity, low impact workouts that will tone, define and sculpt your body and mind in just 45 minutes. BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts to join the team. At BODYROK, we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people. The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you’ll generate revenue by developing relationships with prospective, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to deliver the BODYROK Service Promise: contribute to running a clean, friendly, and well-maintained studio and execute the team member basics of being on time and complying with the dress code. This is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete—no limits, no thresholds: just unlimited commissions.

Requirements

1-2 years of customer service or sales experience preferred; Fitness or retail a plus
1-2 years of MindBody software experience preferred
Competitive drive to succeed in commission sales and performance-based culture
Excellent customer service skills and ability to keep calm under pressure
Knowledge of sales practices and techniques
Basic computer skills
Strong communication skills in both oral and written
Friendly, warm, compassionate, and welcoming personality; Easy to talk to and comfortable around new people
Independent self-starter with the ability to initiate tasks and perform duties without direction/micromanagement
Reliable and hardworking, with an excellent ability to multitask
Team player with a positive, can-do attitude
Strong organization skills and detail-oriented
Comfortable operating in a fast paced, dynamic work environment
High School Diploma or GED required
In this role you will occasionally sit, stand, walk, kneel, and reach with hands and arms
Ability to lift and move up to 25 lbs
While performing the duties of this job, you will be regularly exposed to moving mechanical parts
The noise level in the studio environment is loud
Must be comfortable interacting with people and making them feel welcome

Responsibilities

Generate new business via in-person and email interactions
Connect with existing and potential members to identify sales opportunities that align with their needs
Promote specials such as member promotions, class pack deals, and the referral program
Successfully attain personal sales revenue targets
Reconcile and report all incoming and outgoing transitions
Promote and sell merchandise
Provide the highest level of customer service possible when communicating and interacting with guests
Ensure proper check-in procedures are followed
Greet all incoming members and guests, thank guests for coming as they exit
Tour potential members through the studio and introduce guests to the facility, equipment, services, and amenities
Monitor incoming emails / chats and provide timely and accurate responses to inquiries
Handle member service issues such as: change of address, electronic funds setup or change, and questions regarding billing and payments
Follow up with members that have enrolled to ensure we are exceeding expectations
Keep a clean and orderly studio by maintaining common areas, bathrooms, changing rooms, towels/laundry, and trash
Perform hourly bathroom and studio checks
Perform daily deep cleans of studio
Keep the front desk area and entryway clutter-free, orderly and clean
Update Supply Request Log and Maintenance Log (depending on the issue)