Front Desk Receptionist

Progressive Directions Inc. (PDI)•Clarksville, TN

1d•Onsite

About The Position

Progressive Directions, Inc. (PDI) is a nonprofit organization dedicated to supporting individuals with intellectual and developmental disabilities. Guided by our mission of Pride, Dignity, and Independence, we provide programs and services that empower people to live full, meaningful lives. We are seeking a friendly, professional Front Desk Receptionist who will serve as the first point of contact for visitors, staff, and the community. This role is critical in creating a welcoming, respectful, and organized environment.

Requirements

Previous front desk or receptionist experience required
Must maintain a professional appearance and demeanor at all times
Strong customer service and communication skills
Ability to multitask and stay organized in a busy office environment
Basic computer skills and attention to detail
High school diploma or GED required.
Prior receptionist experience preferred.
Professional appearance and demeanor
Strong communication and interpersonal skills.
Ability to read, write, and draft simple correspondence.
Basic math and problem-solving abilities.
Strong organizational skills
Ability to multitask in a fast-paced environment.
Professionalism, discretion, and confidentiality.
Valid driver's license.
Must be able to pass drug test and required background checks.
Ability to sit, stand, walk, and occasionally lift up to 50 lbs.

Responsibilities

Operate a multi-line phone system; transfer calls and take accurate messages promptly
Greet visitors, determine their needs, and direct them appropriately
Provide general information regarding the agency’s services, location, and staff
Receive, date-stamp, sort, and route incoming mail and packages
Perform clerical tasks including filing, scanning, copying, and preparing mail
Maintain a clean, organized, and professional reception area
Assist with projects and additional duties as assigned