Front Desk Receptionist
About The Position
When you work at Rose Senior Living Farmington Hills , you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job — be part of an extraordinary life ! Rose Senior Living Farmington Hills is currently hiring for a hospitality-focused Weekday (Monday - Friday) 2:00pm - 8:00pm Concierge . This vital role is the first face someone sees when visiting our community — whether it's a resident, guest, prospective employee, vendor, or service provider — and we’re looking for someone who brings warmth, professionalism, and a commitment to service.
Requirements
- High school diploma or general education degree (GED) required
- Familiarity with Microsoft Office Suite products
- Must demonstrate excellent telephone communication skills
- You are expected to follow direction from the Lead Concierge and work as a team to ensure smooth transitions and communication across shifts.
- Remaining at the front desk at all times is a key part of this role to maintain visibility and coverage.
- Promptly entering work orders into TELS at the time residents report concerns is considered best practice and helps ensure Maintenance receives requests without delay.
- Maintenance is here to support residents — but timely and accurate communication from Concierge is essential to that success.
- An employment history & physical exam, tuberculin skin test or chest X-ray, drug screen, criminal background screening, employment references from previous employers, and verification with the OIG list of excluded individuals/entities to confirm your eligibility to work in health care is required.
Responsibilities
- Greet all visitors and residents with a warm, professional welcome.
- Provide ongoing telephone coverage and support.
- Enter maintenance work orders via TELS promptly as requests are received to ensure timely service.
- Accept packages, log deliveries, and notify residents accordingly.
- Assist Human Resources and other departments with clerical tasks as needed.
- Resolve resident or visitor concerns with empathy while maintaining organizational expectations and professionalism.
Benefits
- Competitive wages with annual raises
- 20% discount on Edward Rose & Sons Apartments
- Work today, get paid today available through Daily Pay
- Complimentary meal each shift worked
- Paid Time Off earned from day one
- Affordable Medical, Vision, Dental, and full suite of supplemental insurance options available with coverage starting 1st of month after hire
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Confidential & free Employee Assistance Program
- 401K savings plan with employer match
- Employee discounts on home furnishings, car rentals, media, and activities
- Unlimited referral bonuses and more!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
