Front Desk Receptionist

Rezolut•Fullerton, CA

69d•Onsite

About The Position

Shin Imaging, a Rezolut Partner, is looking for a Front Desk Receptionist to join our team! Who is Rezolut? Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes. We provide high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services. In each of our regions, we are the best in radiology, offering all radiology services! Summary: Under direction of the Lead Clerical, the primary responsibilities of the Front Desk /Scheduler and Registration staff are to greet clients, assist visitors with their needs, perform patient registration, schedule appointments by interfacing with referring physician offices, patients, and patients’ family members, monitor patient flow, and provide excellent customer service. Must speak Korean. Please do not apply if you do not speak KOREAN.

Requirements

High school or equivalent (Preferred)
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.
MUST SPEAK KOREAN or CHINESE.
knowledge of word processing software, internet software, RIS, and PACS.

Nice To Haves

Customer service experience, handling money, and attention to detail highly preferred.

Responsibilities

Greets customers in a polite and prompt manner.
Kindly and patiently assists clients by answering their questions and helping with their requests.
Ensures necessary information/scripts/paperwork are in order prior to patients’ arrival.
Accurately completes the registration process, enters patient information in the RIS and verifies discrepancies in patient information with patients, clinics or insurance companies as needed.
Reviews or completes exam questionnaires with patient as required.
Scans appropriate information to patient chart in RIS.
Check in/out patients, collect payments, and fill out paperwork.
Anticipates and provides assistance to accommodate patients having difficulty ambulating and completing forms.
Creates detailed notes in patient chart in RIS documenting pertinent information.
Maintains patient confidentiality.