Front Desk Receptionist - Property Management

Uptown Rental Properties LLC • Cincinnati, OH

3d • Onsite

About The Position

As our Front Desk Receptionist / Resident Relations Representative, you’ll play a key role in ensuring a positive resident experience, providing outstanding customer service, and supporting the daily operations of our communities and property management offices.

This is a full-time position ideal for someone who enjoys working with people and wants to be part of a collaborative, growing organization.

Requirements

• High school diploma or equivalent required; college degree preferred
• Previous customer service or administrative experience strongly preferred (property management experience a plus)
• Excellent communication and interpersonal skills
• Strong attention to detail, organization, and follow-through
• Ability to multitask and thrive in a dynamic environment
• Proficiency with basic office software and phone systems

Responsibilities

• Welcome residents and guests with professionalism and warmth.
• Respond promptly to phone calls, text messages, and in-person inquiries.
• Serve as a liaison between residents, prospects, and the property management or leasing teams.
• Direct resident and prospect concerns to the appropriate department quickly and accurately.
• Notify residents of unit showings and coordinate communications.
• Support resident outreach initiatives and deliver timely notices or updates.
• Open and close the office daily according to procedures.
• Handle incoming and outgoing mail and manage package distribution.
• Process rent payments and assist with move-in/move-out logistics.
• Prepare keys, parking passes, and other necessary documentation.
• Support internal audits and maintain well-organized resident files.
• Collaborate with team members to ensure seamless resident service.
• Provide general office support and assist other departments as needed.

Benefits

• Paid Time Off & Sick Days
• Paid Holidays
• Medical, Dental, Vision, Disability & Life Insurance
• 401(k) with Company Match
• Profit Sharing
• Employee Assistance Program
• Employee Appreciation Events
• Free Parking
• Career Growth & Professional Development Opportunities
• A friendly, collaborative environment where your contributions make a visible impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED