Front Desk Receptionist

Child Mind Institute • New York, NY

8h • Onsite

About The Position

We’re dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We’ve become the leading independent nonprofit in children’s mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow’s breakthrough treatments. Position Details: Child Mind Institute is looking for an experienced individual to join our team as a Receptionist. You will work with the clinical and administrative teams to greet staff, patients, their families, and guests during their visits at Child Mind Institute. This is a full-time, Monday through Friday position. We are hiring for the 12:00pm - 8:00pm shift. Reporting to the Clinical Operations Manager, this is a fully on-site, non-exempt, full-time position located in our NYC headquarters office.

Requirements

• One year (or more) of administrative or office experience
• High school diploma or GED
• #LI-on-site

Responsibilities

• Provide an outstanding patient experience for families receiving care at Child Mind Institute.
• Welcome, check-in and route patients, guests and staff to their appointment location.
• Maintain waiting areas ensuring readiness, cleanliness and supplies are available.
• Answer and redirect the general phone lines providing exceptional customer service to callers.
• Assist with scheduling intake calls for new patients with the intake coordinators.
• Ensure proper opening, closing and safety procedures are met throughout the workday
• Score psychological assessments and provide final reports to clinicians in time for clinical sessions.
• Follow HIPAA guidelines and strictly protect personal health information.
• Other job-related tasks as assigned

Benefits

• Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED