Front Desk Receptionist (mornings)

HealthFitness-posted 3 days ago
Full-time • Entry Level
Bentonville, AR
5,001-10,000 employees
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HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities. About the role We are seeking a full-time, 40 hpw, front desk receptionist! This position will support the Front Desk Director and Front Desk Manager in front desk operations, delivering a positive experience and exceptional customer satisfaction for Walton Family Whole Health & Fitness members, guests, and other stake holders. Schedule: Monday-Friday, 40 hours per week, 4:45am-1:30pm

  • Greet, check-in and assist customers.
  • Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.
  • Greet, engage with, and be attentive to Walton Family Whole Health & Fitness members and guests, practicing a positive, hospitality focused mindset.
  • Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all WFWH&F offerings.
  • Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
  • Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
  • Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
  • Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
  • Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses.
  • Be able to recognize and respond to Educate participants on policies and procedures.
  • Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
  • Opening and/or closing duties.
  • Other duties as needed/assigned.
  • 18 years of age or have earned a High School Diploma or GED.
  • 1 year of verifiable experience in a Customer Service or Hospitality role.
  • Certifications: CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire.
  • Must be able to stand up to 50% of the time during a shift.
  • Computer proficiency in MS Office including Word, Excel and Outlook; and working knowledge of the member management system, databases, and tools.
  • Medical/Dental/Vision plans including HSA, PPO and FSA options
  • retirement/401(k) with employer matching program
  • fitness and wellness programs incentivized with medical plan discounts
  • certification reimbursement program
  • tuition reimbursement
  • paid new parent leave
  • paid Holidays and PTO (starting at 3 weeks for full-time associates)
  • volunteer paid time off
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