Front Desk Receptionist - Behavioral Health

Community Health Connections•Fitchburg, MA

5d•Onsite

About The Position

JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area.

Requirements

High School Diploma or GED
Computer skills for accurate data entry
Ability to work independently
Demonstrated interpersonal and teamwork skills required
Demonstrated written and verbal communication skills in English
Knowledge of insurance regulations for Mental Health Services required.
Knowledge of basic medical terminology and willingness to learn Mental Health terminology

Nice To Haves

Associate Degree in secretarial science or equivalent preferred
Spanish language fluency and ability to be trained in Mental Health interpreting a plus
Work experience in a similar behavioral health office environment preferred

Responsibilities

Receives and directs incoming patients
Provides excellent quality Behavioral Health Services
Reviews and updates patient information related to demographics and insurance
Follows established health center protocol for the check-in, encounter form production, and check-out
Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
Places reminder calls to patients with upcoming appointments
Follows established health center protocol for daily cash reconciliation
Schedules walk-in appointments and assists in managing Open Clinics
Schedules patient appointments according to established protocol
Provides coverage to Mental Health Medical Records as needed
May also assist with Interpreting for Mental Health patients