Front Desk Receptionist - Outpatient Rehab at Frederick Health

TX Team Rehab, Inc.•Taneytown, MD

10d•Onsite

About The Position

Tx: Team is looking for a Front Desk Receptionist to join our team at Frederick Health Physical Therapy & Sports Rehab Outpatient Clinic, at Frederick Health in Emmitsburg, Maryland. The details: This is a busy, fast paced outpatient rehabilitation clinic which provides Physical Therapy services. We are looking for an energetic candidate to perform the duties of the Receptionist position and who will make every patient experience a great one. Be a part of a team of professionals with a great reputation for service. This is a full-time position with a full compensation and benefit package, including Paid Time Off and Continuing Education benefits. This position is Monday – Friday. No weekends. No holidays.

Requirements

Excited to join a thriving an energetic team
Two (2) years medical office administrative experience required. Experience in a rehabilitation department is a plus.
Experience completing patient insurance authorizations and verifications
Two (2) years minimum experience using an EMR medical software and patient scheduling system required
Understanding patient insurance benefits and ability to explain
Excellent customer service, organizational, and communication skills
Ability to communicate & collaborate with clinical and administrative team
Proficient in computer skills and Microsoft Office (Word, Excel) and Outlook, including accurate typing and data entry skills
Knowledge of the physician referral process
Ability to interact with physicians' office staff, insurance providers, teammates, and patients
Excellent work habits with close attention to deadlines and detail-oriented assignments
Ability to multi-task and prioritize responsibilities
Work independently with provided instructions
Knowledge of medical terminology
Required education: High School or equivalent

Nice To Haves

Experience in a rehabilitation department is a plus.

Responsibilities

Answer phones
Schedule patient appointments for Physical Therapy services
Perform office supply inventory weekly
Organize & compile patient charts for therapists
Perform patient registration upon first visit, including Patient Information and Health History forms
Input patient transactions, collect co-pays
Daily completion and transmission of all daily, weekly, and monthly clinic data and entry
Perform required procedures to close clinic at the end of the day. Activities include financial reconciliation, daily deposits, chart construction, and therapy schedules

Benefits

Medical/Prescription
Dental - preventive services covered at 100% in/out of network
Vision Insurance - two options depending on your provider’s network needs
Health Savings Account with annual employer contributions - $750 individual / $1500 family
Paid Time Off with accrual starting Day One
Annual Continuing Education allowance for personalized courses and content
Short & Long-Term Disability
Critical Illness – provides direct payment up to $10,000 if a covered illness strikes. Coverage available for Associate, Spouse, and Child – child(ren) are covered at no additional cost
Accident – helps with unexpected medical costs related to a covered accident
Wellness Bonus! Complete your annual wellness exam and/or qualified preventive services and receive $50 (1/year) for each covered individual
Face-to-face counseling — up to 3 visits per employee/ household member per issue
Telephonic counseling — unlimited, 24/7 consultations with master’s- and doctoral-level counselors
Work/Life assistance & Resources:
Child and elder care referral – unlimited telephonic consultations
Legal/financial assistance & resources
Unlimited telephonic support and free initial 30-minute face-to-face consultation with an attorney, with a 25% discount on attorney services thereafter; online legal forms; extensive online law library
Financial consultation – unlimited telephonic support for financial problems or planning; 30 days of financial coaching; extensive online financial library and calculators
Will preparation – online self-service documents; 30 minute consultation
401(k) with investment options – eligible after 500 hours of employment
Company-paid Life Insurance, ADD + other Voluntary Life Options
Cafeteria Plan for dependent care and College Choice 529
Mentorship and leadership development opportunities
New Hire Mentorship with the support of Quality Assurance & Performance Improvement personnel
Employee Assistance Program (EAP) (extensive services)
EAP Consultative Services:
Associate Discount Program
Exclusive discounts on over 30,000 national and local retailers across categories like electronics, travel, groceries, appliances, fitness, and more
Free online classes through the Community Online Academy, with weekly live sessions and, on-demand options for both adults and kids. Offers a diverse mix of classes including fitness, nutrition, parenting, language learning, and many other personal-interest areas
Personal development and coaching tools that are practical, accessible, and intentionally designed to help everyday professionals—not just executives—grow
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