Front Desk Receptionist

AQUA DERMATOLOGY MANAGEMENT LLC•Palm Beach Gardens, FL

About The Position

Water's Edge Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. Front Desk Receptionists are the first point of the administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments.

Requirements

High School diploma or equivalent
Strong customer service background

Nice To Haves

1-to 2 years of Medical Reception experience is preferred

Responsibilities

Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
Greetings and welcomes patients as they arrive for their appointments.
Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
Learn new products and maintain an accurate inventory of all items.
Ensures a positive experience for each patient through excellent customer service practices.
Verifies patient health benefits with approved health care companies.
Sends out and receives medical records and referrals for patient care.
Keeps the reception area clean and organized.
Works in a team environment to accomplish common tasks in a collegial manner.