Front Desk Receptionist (Full-Time) / Washington, DC

CloseKnit•Washington, DC

About The Position

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Position Schedule: The schedule for this position is Monday - Friday 8:30 AM - 5:00 PM and Saturday on an as needed basis.

Requirements

High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Nice To Haves

Familiarity with medical terminology and healthcare practices.
Experience with appointment scheduling software and insurance verification processes.

Responsibilities

Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.
Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.
Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.
Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.
Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.
Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
Handle sensitive information with discretion and professionalism.
Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.