Front Desk Receptionist

TBK Bank Sports Complex•Bettendorf, IA

1h•Onsite

About The Position

TBK Bank Sports Complex is looking for part-time Front Desk Workers. This role offers an excellent opportunity to engage with our community, support daily operations, and contribute to a positive environment for all visitors and staff. If you enjoy providing exceptional customer service and working in a dynamic setting, we encourage you to apply. 2 openings for 5 - 6 hours a day, 10 - 20 hours a week, shifts can be scheduled anywhere between 7am to 10pm, weekends needed

Requirements

Must be 16 years of age or older
Preferred prior experience working as a receptionist or secretary
Ability to sit at a desk and work at a computer for prolonged periods of time
Basic computer proficiency
Willing to work nights and weekends
Must be able to pass a background check
Team Player–able to work with all levels of management and staff to solve issues and implement improvement plans.
Judgment and Decision Making – able to consider the effect of your actions and engage in conduct that demonstrates appropriate judgment.
Customer Service – able to provide a superb experience to our guests and members.
Communication – able to listen actively to understand what information is being conveyed to you; able to communicate information in a manner that will be easily understood, both to other staff members and to our customers.
Problem Sensitivity – able to tell when something is wrong or likely to go wrong; able to recognize problems and determine reasonable solutions.
Adaptability – able to implement new and revised policies as announced.

Nice To Haves

Preferred prior experience working as a receptionist or secretary

Responsibilities

Greet all individuals entering the facility and point them in the appropriate direction.
Check members and guests in for Open Play and ensure they have proper documents on file.
Answer inbound calls from customers and internal team members.
Manage the cash register.
Take payments for rentals and understand the rental process.
File invoices, receipts, and register reports appropriately.
Answer guest, member, and employee questions about the facility schedule.
Obtain, scan, and file participant waivers correctly.
Maintain office cleanliness and organization.
Convey any important information to its appropriate recipient (e.g. Sports Staff, CFO, etc.)
Will need to understand complex rules and be able to communicate them with people checking in.
Other duties as assigned.