Front Desk Receptionist

TEKsystems

12h • $25 - $25 • Hybrid

About The Position

Care Support:
Handle escalated account issues: access failures, entitlement errors, payment problems, and refund eligibility.
Use advanced internal tools to resolve cases beyond frontline agent access.
Coordinate resolutions with Care, Engineering, and Product teams.
Identify recurring issues and share insights with senior managers.
Newsblast & Agent Communications:
Create and distribute Care-facing Newsblasts for promotions, outages, updates, and policy reminders.
Maintain centralized Care documentation.
Ensure accuracy by partnering with Product, Marketing, and Operations.
DSAR Operations (Interim):
Manage DSAR request validation, data gathering, response prep, and SLA tracking.
Maintain trackers, audit logs, and reporting.
Coordinate with SR managers to ensure compliant responses.

Requirements

• Strong writing and documentation skills
• High attention to detail and accuracy
• Strong organization and workflow management
• Privacy & compliance awareness

Responsibilities

• Handle escalated account issues: access failures, entitlement errors, payment problems, and refund eligibility.
• Use advanced internal tools to resolve cases beyond frontline agent access.
• Coordinate resolutions with Care, Engineering, and Product teams.
• Identify recurring issues and share insights with senior managers.
• Create and distribute Care-facing Newsblasts for promotions, outages, updates, and policy reminders.
• Maintain centralized Care documentation.
• Ensure accuracy by partnering with Product, Marketing, and Operations.
• Manage DSAR request validation, data gathering, response prep, and SLA tracking.
• Maintain trackers, audit logs, and reporting.
• Coordinate with SR managers to ensure compliant responses.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed