AllCare Primary and Immediate Care-posted 6 days ago
Full-time • Entry Level
Onsite • Hyattsville, MD

The Front Desk Receptionist plays a key role in ensuring a positive patient experience. This individual will manage incoming calls, greet visitors, and support the daily flow of the clinic. This position is ideal for someone who is friendly, detail-oriented, and committed to providing excellent customer service. The schedule for this position is Monday – Friday 7:30 AM – 4:30 PM.

  • Answer and route incoming calls using a multi-line phone system
  • Greet and check in/out patients
  • Enter accurate insurance and patient information into the electronic health system
  • Collect copays, balances, and deductibles; reconcile daily payments
  • Assist with the patient flow in coordination with medical assistants
  • Provide directions and general information to patients and visitors
  • Maintain visitor logs and issue access passes when needed
  • Update appointment calendars and scheduling systems
  • Receive, sort, and distribute mail and faxes
  • Order and maintain office supplies
  • Verify patient insurance eligibility for date of service
  • Assist with other administrative duties as assigned
  • High school diploma or GED required
  • Minimum of 2 years of related experience preferred (or equivalent combination of education and experience)
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Publisher)
  • Familiarity with Electronic Medical Records (EMR) systems
  • Strong communication skills and a friendly, professional demeanor
  • Ability to multitask and remain organized in a fast-paced environment
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) retirement plan
  • Paid time off (vacation, holidays, sick leave)
  • Professional development opportunities
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