Front Desk Receptionist

ELM Management Services•Marietta, GA

16h

About The Position

At ELM Management Services, on behalf of Legacy Brain and Spine, the Front Desk Receptionist will manage clinic patient flow through the check in and out process while providing excellent customer service to increase patient satisfaction and ensure a smooth patient flow. Responsibilities and Duties: Triage patients to be seen by providers which include, but are not limited to: Communicating directly with patients and their needs Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts Checking out Patients: scheduling, referring, verifying prescription based on individual needs Assisting Patients to vehicle when necessary Effectively process messages between patients and administration or other medical offices Report to office manager and/or practice administrator Answer all calls, emails and faxes in a timely manner Complete administrative tasks upcoming appointments which include but not limited to: Call to confirm patient appointments 2 days in advance. Inform patient on any balance Confirm all new patient paperwork is signed and completed Confirm transportation shuttle schedule for patients Assist team with any office related tasks I.E. supplies, preparing workspaces, additional training Answer all calls, emails and faxes in a timely manner

Requirements

Detail-oriented
Team player
Excellent communication
Organized
Customer Service
Willingness to cross-train on all other clinical responsibilities

Nice To Haves

Spanish speaking is a plus
Experience using eClinicalWorks or other EHR system preferred
1 year clinical experience preferred
Bachelor's Degree preferred, or equivalent combination of education, training and experience

Responsibilities

Triage patients to be seen by providers
Communicate directly with patients and their needs
Greet Patients: checking in, collecting copay, verifying insurance, preparing charts
Checking out Patients: scheduling, referring, verifying prescription based on individual needs
Assist Patients to vehicle when necessary
Effectively process messages between patients and administration or other medical offices
Report to office manager and/or practice administrator
Answer all calls, emails and faxes in a timely manner
Complete administrative tasks upcoming appointments
Call to confirm patient appointments 2 days in advance. Inform patient on any balance
Confirm all new patient paperwork is signed and completed
Confirm transportation shuttle schedule for patients
Assist team with any office related tasks I.E. supplies, preparing workspaces, additional training
Answer all calls, emails and faxes in a timely manner