Front Desk Receptionist (Part time) - Durham, NC

Fortrea•Durham, NC

3d•$14 - $16•Onsite

About The Position

We are seeking a detail-oriented and customer-focused individual to join our team as a Part-time Front Desk Receptionist . In this role, you will be the first point of contact for visitors, volunteers, and clients, ensuring a professional and welcoming experience. You will manage front desk operations, coordinate visitor logistics, maintain security systems, and provide essential administrative support to keep processes running smoothly. This position is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys delivering exceptional service. Summary of Responsibilities: Ensure that all calls are answered following the Company guidelines, whilst providing a professional and courteous telephone service and ensuring that all calls are dealt with speedily and efficiently. Provide a professional courteous reception service to all volunteers and visitors. Use of the computerized security access system to update and monitor security access cards. Ensure that on arrival all clients and visitors are logged in and issued with visitor passes where necessary. Ensure the host is informed that the visitor has arrived. On departure ensure the visitors are logged out and that all passes are returned to reception. Book taxis for clients and visitors where appropriate. Prepare screening packs for volunteers for the following day. Photocopy the volunteer's ID and place it into the screening pack. Ensure a photograph is in the pack, if not, take a photo and print and place it in the pack. Make up the training folders for new starters as and when required. Prepare CVs for new starters and to send out reminders to staff when a renewal is required – then QC the returned CV before filing. Forward incoming Faxes. Maintain Car Park Database. All other duties as needed or assigned. Work hours will be up to 15 hours per week and will typically be 3 hours each day, Monday through Friday.

Requirements

2+ years related experience
Knowledge of computer programs – MS Word and Excel

Responsibilities

Ensure that all calls are answered following the Company guidelines, whilst providing a professional and courteous telephone service and ensuring that all calls are dealt with speedily and efficiently.
Provide a professional courteous reception service to all volunteers and visitors.
Use of the computerized security access system to update and monitor security access cards.
Ensure that on arrival all clients and visitors are logged in and issued with visitor passes where necessary.
Ensure the host is informed that the visitor has arrived.
On departure ensure the visitors are logged out and that all passes are returned to reception.
Book taxis for clients and visitors where appropriate.
Prepare screening packs for volunteers for the following day.
Photocopy the volunteer's ID and place it into the screening pack.
Ensure a photograph is in the pack, if not, take a photo and print and place it in the pack.
Make up the training folders for new starters as and when required.
Prepare CVs for new starters and to send out reminders to staff when a renewal is required – then QC the returned CV before filing.
Forward incoming Faxes.
Maintain Car Park Database.
All other duties as needed or assigned.