FRONT DESK

Fredonia Hospitality LLC•Nacogdoches, TX

67d•Onsite

About The Position

Join our dynamic hospitality team as a Front Desk Receptionist, where you will be the first point of contact for our guests, ensuring a welcoming and seamless experience from check-in to check-out. We are looking for a friendly, professional individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

Requirements

High school diploma or equivalent; additional hospitality or customer service training is a plus
Proven experience in front desk, reception, or customer service roles preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency with hotel management software and MS Office applications
Ability to remain calm and professional under pressure
Flexibility to work various shifts, including evenings, weekends, and holidays
A friendly, approachable demeanor with a focus on guest satisfaction

Responsibilities

Greet and welcome guests upon arrival, providing a warm and professional first impression
Manage guest check-in and check-out processes efficiently and accurately
Handle guest inquiries, requests, and complaints with professionalism and courtesy
Maintain reservation records and update guest information in the system
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
Process payments and handle cash, credit, and debit transactions securely
Provide information about hotel amenities, local attractions, and services
Ensure the front desk area is tidy and well-organized at all times
Follow hotel policies and procedures to ensure safety and security