Front Desk Receptionist at The Inn at Stonecliffe
About The Position
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join their team. SHG's success is rooted in its service culture, with a mission to exude hospitality, be respectful and authentic, prioritize stakeholders, and make a positive impact. They are passionate hoteliers looking for like-minded individuals for their rapidly growing team. SHG offers an inclusive, employee-focused workplace invested in development, aiming for engaged, empowered, and excited employees. They provide a rewarding, fun, and flexible work environment with perks and an atmosphere designed for career growth. Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with extensive experience in the hospitality industry. They are a diverse team operating over 200 locations across 38 states and 3 countries, managing reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique independent, boutique, and lifestyle properties and restaurants.
Requirements
- Minimum of one (1) year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Responsibilities
- Greets guests as they arrive, focus on personal recognition
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
- Keep front desk area clean and organized.
- Assisting with lobby activation as needed.
- Utilize proper procedures when handling guest PPI data.
- Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
- Attends promptly to guest needs and inquiries
- Perform various other duties as assigned
- Perform various other duties as assigned to meet business objectives
Benefits
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
