Front Desk Receptionist On-Call

Alaska Airlines • WA-SeaTac, WA

1d • $41,000 - $57,400 • Onsite

About The Position

The On-call Front Desk Receptionist is responsible for supporting the front desk at Corporate CHQ, the HUB, and Global Training Center (GTC) with on-call support when needed to cover planned and unplanned PTO or times when coverage is needed at the desk. When at the desk they are the first point of contact for all visitors of the Alaska Airlines Corporate buildings. As a member of the Employee Services team, this individual contributor role maintains front desk office needs by providing support and organizing and implementing office functions including procurement of supplies, maintaining office records, and supporting relationships with Alaska’s office vendors.

Requirements

• Minimum 1 year of experience in a fast-paced office environment, or related area.
• Knowledge of general administrative and clerical procedures and the ability to operate basic office machines (telephone, copier, fax, printer, etc.).
• Proven excellence in customer service principles and practices.
• Ability to handle multiple assignments simultaneously with accuracy, while maintaining strict confidentiality.
• Ability to organize and manage time efficiently.
• Excellent communication (written, verbal), and interpersonal including listening skills.
• Ability to establish and maintain harmonious relations with Alaska’s employees, vendors and the general public.
• Demonstrates verbal, visual and auditory ability to act swiftly in an emergency situation.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Responsibilities

• Fill shifts for planned and unexpected absences of the core front desk receptionist team.
• Professionally greet all visitors, directing them to the appropriate party, service, or location.
• Follows established security procedures by monitoring guests and issuing visitor badges.
• Handles incoming phone calls professionally and delivers messages accurately and in a timely manner.
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
• Prepares mailings and general correspondence to employees and visitors.
• Maintains the Online Reference Directory, including documenting and communicating actions, irregularities, and continuing needs.
• Requests necessary service/maintenance for the Alaska Front Desk office equipment to ensure optimum efficiency.
• Executes all responsibilities with a focus on achieving Alaska goals and objectives, conforming to all policies, procedures and legal requirements.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on company being hired into and airline being booked)
• Quarterly and annual bonus plans

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED