Surgical Dermatology Group - Front Desk Receptionist - Decatur
About The Position
Surgical Dermatology Group (SDG), a part of the AQUA Dermatology portfolio practice, is dedicated to delivering cutting-edge care to its patients. We have a heart for service, a passion for our communities, and a never-ending commitment to excellence in all that we do. We are privileged to make a global impact by providing medical services in underserved communities worldwide. We offer comprehensive dermatology services, including medical dermatology, skin cancer surgery, and cosmetics. Our physicians are committed to lifelong learning to deliver the most advanced treatments and procedures available. Front Desk Receptionists are the first point of administrative contact for patients in the office, performing a variety of functions, including greeting, scheduling, and checking patients in and out for appointments.
Requirements
- High School diploma or equivalent
- Strong customer service background
Nice To Haves
- 1- 2 years of Medical Reception experience is preferred
Responsibilities
- Adheres to the Our Mission Statement, Credo, Service Goals, and Values, always providing exceptional customer service.
- Greetings and welcomes patients as they arrive for their appointments.
- Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment, and accurately collect and apply payments for services and products.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
- Facilitate patient flow by notifying clinical staff of patient arrivals, monitoring for delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
- Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
- Learn new products and maintain an accurate inventory of all items.
- Ensures a positive experience for each patient through excellent customer service practices.
- Verifies patient health benefits with approved health care companies.
- Sends out and receives medical records and referrals for patient care.
- Keeps the reception area clean and organized.
- Works in a team environment to accomplish common tasks in a collegial manner.
Benefits
- Medical, Dental, and Vision are available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 10 days of PTO with an increase to 15 days upon completing 1st year
- 401 (k) available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
