Front Desk Receptionist

Woburn • Woburn, MA

12d • $16 • Onsite

About The Position

Floyd's 99 Barbershop in Woburn, MA needs your help! We're on a mission to deliver the best cosmetology services and treatments possible, and we need a friendly, attentive person to become our full-time Front Desk Receptionist . If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more! Looking for a killer spot to bring your talent to life? Welcome to Floyd's 99 Barbershop in Woburn, where great hair meets great vibes! Located at 300 Mishawum Rd., we're right in the mix of everything-steps from delicious eats, prime shopping at Woburn Village, and easy access to I-95 for a seamless commute. Whether you're grabbing a post-shift bite at Shake Shack or unwinding with some retail therapy at TJ Maxx, this location has everything you need to keep your work-life balance on point. At Floyd's, we're all about expert cuts, bold style, and a fun, energetic atmosphere where your skills can shine. Join us, and let's make Woburn the freshest spot in town-one cut at a time! You're at the center of our barbershop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell products or treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Can you see yourself excelling in this customer service role? If so, don't hesitate to apply with our initial form!

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Engaging with customers
• Answering phone calls
• Responding to questions
• Informing customers about our various offerings
• Upselling products or treatments
• Scheduling appointments
• Providing cost estimates as requested
• Taking staff messages
• Helping with general cleaning

Benefits

• Bonus potential
• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed