The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network . This role will also provide office support for the front office area.
Greet and direct patients and visitors
Gate Keeping
Patient registration/check-out
Collect co-payments and deductibles.
Reconcile daily cash report
Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel.
Record accurate and complete messages when necessary
Maintain supplies and cleanliness of the front office
Ensure maintenance of patient confidentiality
Demonstrate exceptional customer service skills in the performance of work assignments and duties
Accurately document in the EMR system
Training new hires on the process and procedures of the practice
Maintain accurate records for all appointments scheduled for providers
Sorts incoming mail
Verifies patient's insurance information and updates billing staff if any changes
Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships.
Demonstrates exceptional assessment, critical thinking, and customer service skills
Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
Ability to seek out resources independently and work collaboratively
Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
Ability to multitask efficiently
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others