Front Desk Receptionist (CMP)

Sante Health-posted 17 days ago
Full-time • Entry Level
Onsite • Fresno, CA
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Sante Health System is looking to hire a Full-Time Front Desk Receptionist to provide exceptional customer service at one of our busy medical offices with Community Medical Providers (CMP) located in Fresno, CA. This position is the essential link for our patients and the care provided by our team. We're looking for a kind and friendly individual who is experienced in the medical field and passionate about patient experience. The ideal candidate not only strives to meet our clients' needs but also enjoys taking a key role in administrative tasks and operational flow. OUR IDEAL FRONT DESK RECEPTIONIST Positive - a can-do attitude that lifts those around you Customer service oriented - focused on the needs of others Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care Strong Communication - be comfortable on the phone and email, with ability to communicate clearly Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it Efficient - a knack for effectively prioritizing tasks and managing your time

  • Callers: Identify caller, determine reason for the telephone call, directs caller to the appropriate person or place, coordinate and reschedule patient appointments.
  • Follow office scheduling policies.
  • Check patients in and out.
  • Inquire about and update any new patient information (change of address, telephone, new insurance, etc.)
  • Verify patient eligibility prior to appointments and contact any patients with inactive coverage.
  • Help patients complete necessary forms. Print superbills/appointment labels for upcoming appointments.
  • Prepare records for providers.
  • Receive and post payments and co-pays from patients and issue receipts.
  • Run reports as required to balance payments.
  • Prepare deposit for the day.
  • Management of Reports (number of No Shows per week, with details).
  • Obtain insurance authorizations as needed.
  • May assist in pharmacy refills.
  • Scan reports received from providers as needed.
  • Maintain work area and lobby in neat and orderly manner.
  • Maintain records in a confidential manner.
  • Comply with all work rules including those pertaining to safety and health.
  • Perform other duties and assignments requested by the Team Leader.
  • High school diploma or equivalent.
  • Minimum 1 year work experience as a Receptionist, Front Office Representative or similar role in a medical setting.
  • Proficiency in Microsoft Office Suite.
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Solid written and verbal communication skills.
  • Professional attitude and appearance with the ability to establish and maintain effective relationship with patients, employees and the public.
  • Medical Assistant certification preferred but not required.
  • Bilingual (Spanish) is a plus!
  • competitive pay
  • excellent benefits including medical, dental, vision, and life insurance
  • 401k retirement plan
  • paid time off
  • opportunities for advancement
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