Front Desk Receptionist

Retina Consultants Of Carolina PA•Greenville, SC

14d•Onsite

About The Position

We are looking for an experienced front desk receptionist who can learn new processes and workflows quickly. The candidate must be able to think independently and show good judgement to ensure patient satisfaction and high-quality care. This position reports directly to the Front Office Manager. This position will be primarily in our Greenville office with some travel to other office locations. Summary of Responsibilities Responsible for checking in and checking out patients, answering phones, scheduling appointments, collecting copays/deductibles/coinsurance/patient balances, and other duties as assigned by the manager.

Requirements

Requires accuracy, thoroughness, and an understanding of office policies
Requires ability to work both independently and collaboratively
Requires skills in operating computers, EMR software, word processing software, and copier machines
Ability to multi-task and work at a fast pace
Must be able to stand, reach, bend and squat if necessary
Must be able to communicate with patients and staff professionally and verbally via telephone and email system
Must be able to sit at a computer for a long period of time and view/type computer data

Nice To Haves

Experience scheduling for multiple physicians
Insurance verification experience
Medical records experience a plus

Responsibilities

Greets patients promptly and professionally
Registers patients by gathering, verifying, and entering in demographic and insurance information
Conducts insurance verifications
Obtains signed consents
Educates patients on and collects copays, deductibles, coinsurance, and patient balances
Prepares day sheet, issues proper receipts, and balances cash drawer each day
Handles telephone receptionist responsibilities as needed
Assists other front desk staff as needed
Responds easily to routine requests for information
Maintains patient confidentiality at all times, and communicates with management regarding procedural changes and concerns
Participates in professional development efforts to remain current on insurance coverages and regulation matters
Cooperates and communicates with all staff members and physicians about patient matters
Contacting patients that miss their appointments to reschedule
Oversee assigned physician schedule if applicable
Managed assigned physician scheduling queue
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of the management, formally or informally, either verbally or in writing.